FAQs about Meetup’s Recent Service Outage
We know our recent service outage has impacted many of you and made it tough for your Meetup Groups to actually Meetup. Please know that we’re listening to your questions and concerns and that YOU CAN COUNT ON MEETUP to be stable and reliable, to restore all features back to normal, and to minimize the effects of the service outages.
Updated 3/7/14 at 4 pm EST
1) Is my data secure?
Organizer and Member data is secure, including credit card information. No data has been accessed or stolen. For more detail on the denial of service (DDoS) attack, read this account from Scott Heiferman, Meetup’s Co-Founder and CEO.
2) Will I get credit for the time I wasn’t able to use Meetup?
As a result of this attack on Meetup, the site and apps were largely unavailable for nearly five days. To show our gratitude for your patience during this outage, all Organizers were credited with an additional 7 days.
This extension was added to Organizers’ current Organizer Dues cycle and was automatically applied to Organizers’ accounts. We processed the change, and we emailed Organizers to alert them. It’s reflected on the Organizers’ account page, and there’s nothing further you need to do.
If you are a Meetup Organizer whose Group faced an extraordinary challenge and there is something else we can do to help you out, please email us at email@example.com. We know this was frustrating for you (for us, too!). We also know in many cases, the outage created real problems for your Meetups. It’s critical to us that Meetup Organizers know how much we value your efforts to build community.
3) Why isn’t email working? When will messages be delivered to my members? Will all emails eventually be sent?
After several days with significant periods of downtime, we have accumulated a significant backlog of emails (everything from system generated emails like Event reminders and new Meetup Group announcements, to the emails Organizers send to their Groups). Due to the steps we’ve taken to stop the attacks, it’s also taking longer than usual to deliver email for some domains, notably hotmail.com and roadrunner. Most other domains are working well.
Restoring email functionality to normal is one of our top priorities right now. We may remove some older emails from the queue for a small number of domains, but most email will make it through. Some of that email is no longer relevant and we want to make sure email you are sending from the site now is received in a timely manner.
We expect all email issues to be resolved soon, now that we’re back online.
4) Why couldn’t you send me the email addresses for my Group members so that I could communicate with my Groups during the outage? Can you send them to me now?
Site downtime is a very rare occurrence (with the past few days being the exception, not the rule).
5) Will new Group announcement emails go out for Groups that should have been announced during the blackout?
Yes, all new Group announcement emails will be sent out. Due to the email backlog issues (see above), it will take time.
6) I was supposed to renew my account and pay my Organizer Dues during the outage. Will I lose Organizer privileges to my Meetup Group?
If you were an Organizer who was supposed to renew your account and pay your Organizer Dues during the site outage, we have automatically extended the renewal period, giving you more time to act. No one will lose ownership or administrative access to their Meetup Group for failure to renew during the site outage. You can find your new deadline date on your Account page.
7) Why can’t I access Meetup yet?
As part of our response to the attack, Meetup changed DNS records last week. These updates were available in most parts of the world after two days. A few Internet Service Providers (ISPs) may be holding onto the old records for too long. We’ve received multiple reports so far regarding a few ISPs in particular, including Rogers and Surewest.
We have been in regular contact with Rogers and Surewest over the past few days to resolve this as quickly as possible. In the meantime, you may want to reach out to your ISP as well, and ask them specifically to update those records.